Disclaimer: Due to the COVID-19 virus pandemic and the nature of its seriousness our KN95 Masks are not returnable. All sales are final
Briova One guarantees total customer satisfaction with the items you purchase from www.briovaone.com.Exchanges: If your items do not fit and you need to exchange them, you will get back the full 100% the amount you paid, excluding shipping, in the form of a Briova One store credit. Also note that if you originally paid with store credits, your refund will be in the form of store credits no matter the reason for the return.
Our customer service department is open Monday to Friday from 9AM to 5PM (Eastern Time Zone) Please give us as much information as possible regarding your order so that we can direct you to the right department.
- The Briova One Team must authorize all returns via the Support Center at firstname.lastname@example.org
- Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- Prior to processing refund or exchanges, customers are required to send pictures of defects, Measurements, Size, Color, etc... And without a pictures we cannot process request.
- Please do not send your purchase back to the manufacturer or return back to sender as doing this will cause the items to get lost always request a return authorization and return address will be provided.
- returns are made excluding shipping and handling and a fifteen percent restocking fee if the customer just wants a refund.
- To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging and product tags attached.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We are not responsible for lost packages or stolen packages without proof of receipt and delivery, Briova One will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Briova One does not provide return shipping labels. A restocking fee of twenty percent will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" addressContact Us
Have some Questions? Comments? Concerns?
For customer service inquiries, please E-mail us at email@example.com